Customer Service

Dear TripCase,

I’ve always been so enthusiastic and eager to share you with others.  I even introduced you to my mom. You sit on both my phones and you provide me with boarding passes, up-to-date information on my hotels and flights, and you even alert me when things start to go wrong.  But there’s something I must tell you – you’re oversensitive. I mean I don’t really need to know that the flight departure time has shifted by 4 minutes, but hey in an open relationship like this, it’s important that we trust each other. So I get it.

But when things get rocky, the relationship can suffer. You’ve been so erratic recently, notably during the latest strike in France. I know that none of us like changes like this, cancellations, being stood up by the airlines, but it’s important to stay calm. I depend on your accuracy and the other day at Terminal 3 at Charles de Gaulle, you let me down. You had wild mood swings. One moment the plane was leaving at 8:15pm, one moment at midnight then again at 9pm. You were all over the place. And then when you assured me that the flight would be delayed by at least 6 hours with no hope of recovery and I had sat down to enjoy a cup of tea, you went behind my back and cheated on me.  The flight was boarding, people were queuing up and I had been left standing at the altar.

Can I trust you?

I’m not sure what happened that day –maybe I don’t really want to know. Maybe you just weren’t yourself, maybe you felt like doing something different. Was it something I said? But you nearly screwed me over badly – and I just wanted you to know that. I hope you’ll think about what you’ve done – and if I seem a little distant lately, now you know why.

Best,

Peter Jones