Firstly, I love British Airways. I love the familiarity and the staff. From check in to on board service, it’s always excellent. Fact that I fly mostly out of Boston makes it even more intimate. Station managers, Nick and Carol, are simply awesome. In any service industry, staff and friendly recognition are key reasons for customer loyalty. That’s what you get from the Boston team.
They have a new fancy lounge at BA in Logan. It’s nice and offers easier access to the plane but unless you’re desperate to save money, I prefer to stay outside the lounge and grab a bite at Legal Seafoods. A nice addition to Terminal E departures.
The only gripe I have on BA is with the night flight. It’s too damn short. Tonight it logged in at 5 hours and 40 minutes. Let’s forget about food. It means after takeoff and prep for landing you can’t grab more than two hours sleep if you’re lucky. And I use all the tricks. Bose noise cancelling heads sets, eye shades and a sleeping pill. Two months ago I flew Turkish Airlines to Istanbul. 11 hours. Time for dinner, a movie, and six hours of sleep. Maybe that is the way to go to get to London. A little overshooting of the metaphorical runway and a late arrival in London…but sleep! I’ll take the day flight on BA next time.